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Help Center

Find the answers to your frequently asked questions.

General Banking

What is FourLeaf’s routing number?

I’m traveling, is there anything I need to do?

How do I order checks?

What is my account number?

Where can I get something notarized?

When will my check clear?

Why can’t I call a branch directly?

Where can I find branch/ATM locations and hours?

How do I close my account?

Where can I find important forms and documents?

How do I report and replace a lost or stolen card?

Can I become a member?

A loved one passed away, how do I settle their FourLeaf accounts?

How can I make a stop payment on a check?

What is considered a business day?

How do I change my address?

How do I earn interest on my Bonus Checking account?

Is the site secure?

What is your banking holiday schedule?

Why can’t I see my FHA Mortgage in Online Banking anymore?

Where can I find your annual report?

When will I receive my child tax credit?

New Members

When will my ATM/Debit card arrive?

Can I become a member?

When will I receive my Personal Identification Number (PIN)?

How is a credit union different than a bank?

Why do I have to deposit $5?

How do I open a checking account?

What is the CO-OP Network?

What do I need to open an account?

How do I open a savings account?

Is the online application secure?

Field of Membership/Eligibility

Online Banking

Login and Account Setup

I forgot my username.

I forgot my password.

How do I open an account online?

How do I sign up for online banking?

Bill Pay, Transfers, and Transactions

How do I pay a loan from an external bank account?

What are FourLeaf Debit Card Text Alerts?

How do I setup a new member-to-member transfer?

Where can I see pending transactions?

Fingerprint ID

How do I set up my device to use Fingerprint or Touch ID/Face ID?

Browser & Device Support

How can I enroll in online banking if I am not currently enrolled?

What browsers and mobile devices are supported?

Online Bill Pay

What is Online Bill pay?

How do I enroll in Bill Pay?

How do I stop or make changes to a recurring payment?

Who should I contact if I have a question regarding my bill payment?

How can I tell if my payment will be sent electronically or by paper check?

What are the payment limits?

How do I set up or remove a payee?

What is the earliest date I can make a payment?

What if there isn’t enough money in my account to pay my bill?

Can I cancel or make a stop payment on a Bill Pay?

I’ve scheduled a bill payment, when will the funds be debited from my account?

Why does my payment still say “In-Process”?

Why was my payment cancelled?

Mobile Banking

How do I set up Mobile Banking?

What account actions can be performed on the mobile banking app?

Can I use Face ID on my mobile phone to sign in to FourLeaf mobile?

How do I download the mobile banking app?

What devices can I use the app on?

Loan Information

How do I make a loan payment?

How do I pay a loan from an external bank account?

How do I apply for a loan?

What types of loans are offered at FourLeaf Federal Credit Union?

Where can I find today’s loan rates?

Why cant I see my FHA Mortgage in Online Banking anymore?

How do I apply for a Mortgage Pre-Qualification?

How can I find the payoff amount of an auto or personal loan?

Bank at Work Program

What is FourLeaf Bank at Work?

Is my company eligible for the Bank at Work program?

Want your company to participate in the FourLeaf Bank@Work program?

How do I contact someone about Bank at Work?