Get Paid with Zelle®

Zelle^® is a fast and easy way for small businesses to send, request, and receive money directly between eligible bank accounts in the U.S.¹. If your customers use Zelle^® within their mobile banking app, they can send payments directly to your FourLeaf bank account with just your email address or U.S. mobile number. With Zelle^®, payments typically arrive within minutes¹.

You can send, request, or receive money with Zelle^®. To get started, log into FourLeaf’s online banking or mobile app and select “Send Money with Zelle^®”. Enter your email address or U.S. mobile number, receive a one-time verification code, enter it, accept terms and conditions, and you’re ready to start sending and receiving with Zelle^®.

When you use Zelle® with a small business account, you can send money to other small businesses with an eligible account at a financial institution that offers Zelle® to small businesses. You can also send money to consumers that have access to Zelle® through their online or mobile app.

If the small business or consumer you send money to has already enrolled with Zelle®; through their bank’s mobile app, the money is sent directly to their bank account and cannot be canceled. It’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

Once you’re enrolled with Zelle®, money you receive is typically available within minutes.

First, you should enroll your email address or U.S. mobile number with Zelle® through your mobile banking app and associate it with your small business banking account. Second, share your enrolled email address or U.S. mobile number with your customers and ask them to send you payment with Zelle® right from their banking app. You don’t need to share any sensitive account details; they can send you money by using your enrolled email address or U.S. mobile number to identify you. After the consumer sends you payment with Zelle®, you will receive your money directly into your enrolled bank account.

You can also request payments directly through your mobile banking app by clicking “Send Money with Zelle®,” selecting “Request,” entering your customer’s email address or U.S. mobile number, confirming the recipient is correct (make sure you’ve entered the correct email address or U.S. mobile number of the person or business you want to request payment from) and tapping “request”.

If your customer is using Zelle® through their bank’s mobile app, they’ll be able to pay you with Zelle®. You’ll receive a payment notification once your customer has sent you money in response to your request.

There are a few ways you can encourage your customers to pay you with Zelle®.

• Tell customers verbally that you accept payments with Zelle®, and that they can easily send you money right from their banking app.
• Include it on an invoice. We recommend adding “I accept payments with Zelle®” or “Pay me with Zelle®”.
• Use Zelle® to request money from your customers (which will send them a notification telling them you’ve requested payment with Zelle®).
• Add pre-approved Zelle® content to your business website: zellepay.com/smallbusiness-toolkit.

Please note, you’ll only be able to receive payments from consumers using Zelle® through their financial institution’s mobile banking app.

Neither Fourleaf nor Zelle® offers purchase protection for payments made with Zelle® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

No, FourLeaf does not charge a fee to use Zelle® with a small business account.

Whether you use Zelle® with a business account or a consumer account, Zelle® uses the same network to initiate payments to small businesses and consumers. Consumers who are already enrolled with Zelle® through their mobile banking app don’t need to do anything different to send money to a small business – they use the existing Zelle® experience they already know and trust within their bank’s mobile app. However, the experience is slightly different for small businesses¹, as small businesses cannot currently send payments to or receive payments from consumers who are only enrolled in the Zelle® app.

Read the updated terms and conditions that were provided by FourLeaf.

To get started, log into FourLeaf’s online banking or mobile app. To enroll a small business bank account with Zelle®, you must use a different U.S. mobile number or email address than the one you used to enroll your personal bank account with Zelle®. For example, name@email.com would be connected to your personal checking account, and 555-555-1234 would be connected to your small business bank account.

Please call FourLeaf at 1-800-628-7070 so we can help you.

No, Zelle® payments cannot be reversed.

You can only cancel a payment if the small business or consumer you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact our customer support team at 1-800-28-7070 for assistance with canceling the pending payment.

If you send money to a small business or consumer that has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

Please contact our customer support team at 1-800-628-7070. Qualifying imposter scams may be eligible for reimbursement.

Keeping your money and information secure is a top priority for FourLeaf. When you use Zelle® within our online banking or mobile app, your information is protected with the same technology we use to keep your FourLeaf account safe.

In order to use Zelle®, the sender and recipient’s bank or credit union accounts must be based in the U.S.